Thursday, June 25, 2015

The AC adapter currently connected is not supported. System will continue on battery


Posted by Jabilian  on 4 Oct 2013 10:35 PM

Hello,
I received Alienware M18X laptop ac adapter(GA240PE1-00) today and when I plugged it in my computer  (alienware m18x R1) had the following error:
"The AC adapter currently connected is not supported. System will continue on battery. "
On rebooting the computer, it came up with the following  message
"The AC power adapter wattage cannot be determined.
The battery may not charge.
The system will adjust the performance to match power available.
Please connect a Dell 180w AC adapter or greater for best sytem performance "
Despite altering the windows power settings the computer still runs below speed. From my research this is due to the power adapter settings being hard coded and are unable to be altered.

Regards,
Ramona Bryant 

http://shopbattery.ca/   support:

Posted by Jabilian  on 4 Oct 2013 10:35 PM

Well I have updated the BIOS and that will fix the problem but only temporarily... when the problem returns, reflash the BIOS and it is fixed again.... Function F2 makes no difference. The other tricks that have worked for other people, did not work for me...
But I have found another temporary solution... better than reflashing the BIOS every time it happens... I reach under the notebook, slightly remove the battery (while plugged in) and push it right back in... the battery will instantly start charging again.

Note : 1. 10.8V and 11.1V are compatible, they are in common use.
2. 14.4V and 14.8V are compatible, they are in common use.
3. The 10.8V(=11.1V) and 14.4V(=14.8V) are the different voltages, they are not compatible, 


please choose the right battery(Voltage) for your laptop.

High quality DELL Alienware M18X laptop ac adapters 
  • Input Voltage: 120V-240V 50/60hz
  • Output Voltage: 19.5V
  • Output Current: 12.3A (240W)
  • Connector: 7.4mm*5.0mm
  • Color: Black
  • Property: new original adapters
  • Warranty: 12 months
DELL  laptop ac adapters can replace the following part number:
0J211H     330-4342    ADP-240AB B    GA240PE1-00   J211H     J938H  
PA-9E Family   Y044M
laptop ac adapters is compatible with the following models :
DELL
Alienware M17x    Alienware M17x R2    Alienware M17x R3
Alienware M18X    Precision M6400     Precision M6500
Precision M6500n    Precision M6600


3 comments:

  1. Thank you so much for that last post! This solved my problem for me. I was very worried, because I had managed to unplug my computer without realizing it and it wasn't until I was at 3% battery that I realized the problem. Naturally, I had a huge essay due and a raid on WoW to attend and all sorts of computer-related commitments that couldn't be met if I was out of battery power. But finally my battery is charging again. I really should have thought to just take it out and put it back in!

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  2. Hello! thank you for your post! Could you tell me, please I need to replace new cord to my adaptor. This model http://hardware.be/power-supply/dell/450-18650.html, is it possible to do by myself or it is better to ask a help of specialist!

    ReplyDelete
  3. Go to task manager end all the programs starting with Alienware

    ReplyDelete